Refund policy
30-Day Return Policy
You may request a return within 30 days after your order is delivered.
How to Start a Return
To start a return, contact us at service@kalmixtech.com and provide your order number, the product you wish to return, and the reason for the return. Returns sent without prior authorization may not be accepted.
Return Eligibility
For a non-defective return, the product must be unused, unmodified, and in resalable condition, with its original packaging, accessories, manuals, cables, and other included components.
Opening the package only to inspect the product does not automatically make the product ineligible for return, provided that the product remains unused, complete, undamaged, and in resalable condition.
Products purchased at a sale price, promotional price, or launch price remain eligible for return unless they were clearly identified as Final Sale before purchase.
Items Not Eligible for Ordinary Returns
The following items cannot normally be returned:
- Gift cards;
- Customized, made-to-order, or specially configured products;
- Bulk or OEM orders governed by a separate written agreement;
- Products damaged through misuse, unauthorized modification, improper installation, accident, or use outside the published specifications.
These exclusions do not limit any rights that cannot legally be excluded under applicable consumer protection laws.
Return Shipping
For a non-defective return or a return based on a change of mind, the customer is responsible for the return shipping cost. Products must be returned using a trackable shipping service to the return address provided by Kalmix.
Please do not send products to our registered business address unless we specifically instruct you to do so. The authorized return address may be located in China.
If the product is defective, damaged on arrival, or different from what you ordered, Kalmix will provide an appropriate solution and cover reasonable, approved return shipping costs when a return is required.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery. If an item is damaged, defective, incomplete, or incorrect, contact service@kalmixtech.com as soon as possible with your order number and supporting photos or videos.
For technical products, we may request reasonable remote troubleshooting or diagnostic information before authorizing a return. Troubleshooting does not reduce your 30-day return request period or your applicable warranty rights.
12-Month Limited Warranty
Unless otherwise stated on the relevant product page, Kalmix hardware products include a 12-month limited warranty beginning on the date of delivery.
The warranty covers manufacturing defects under normal use. It does not cover normal wear, accidental damage, misuse, improper installation, unauthorized repair or modification, liquid damage, external power problems, or operation outside the published product specifications.
For an eligible warranty claim, Kalmix may repair the product, replace it with the same or an equivalent product, supply replacement components, or provide another appropriate remedy. Nothing in this warranty limits any mandatory rights provided by applicable law.
Refunds
After we receive and inspect an authorized return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days after inspection. Your bank or payment provider may require additional time to post the refund.
Original shipping charges are not refundable for non-defective returns. If the return is caused by a defective, damaged, incomplete, or incorrect product, approved standard shipping charges will also be refunded.
Kalmix does not charge a general restocking fee. However, we may deduct a reasonable amount for missing components or damage caused by handling beyond what is necessary to inspect the product, where permitted by applicable law.
Order Cancellations
You may request cancellation before the order has been fulfilled. Once an order has been shipped or transferred to the carrier, cancellation might no longer be possible. You may still request a return after delivery in accordance with this policy.
Contact
Kalmix
Operated by Shanghai IOTARS Co., Ltd.
Email: service@kalmixtech.com
Phone: +86 139-1839-5490