Shipping policy
Shipping Destinations
Kalmix ships products from China to supported international destinations.
The destinations currently available for a particular product, together with the available delivery service and delivery estimate, are displayed during checkout. If your destination is not available at checkout, contact service@kalmixtech.com before placing an order.
Shipping Costs
Standard shipping is free for orders placed through kalmixtech.com to destinations available at checkout. No separate standard-shipping charge is added at checkout.
The product page and checkout show the applicable delivery estimate before payment. If a product or destination cannot be served, it will not be available for checkout or we will contact you before fulfillment.
Processing and Delivery Time
For in-stock products, estimated delivery is typically 7–10 business days.
Where a product page provides a specific dispatch or delivery estimate, the estimate shown on that product page takes precedence. For example, products identified as shipping within 1–2 business days will normally be transferred to the carrier within that period.
Business days exclude weekends and public holidays. Delivery estimates are not guaranteed and can be affected by customs processing, carrier delays, severe weather, remote delivery locations, incomplete address information, or other circumstances outside our reasonable control.
If an item is a pre-order, made-to-order product, customized product, or temporarily out of stock, the applicable estimated shipping time will be displayed on the product page or communicated before fulfillment.
Tracking
Tracking information will be sent to the email address provided with the order after the shipment has been transferred to the carrier.
Tracking information can require up to 24–48 hours to become active. International shipments may be transferred to a local delivery provider for final delivery.
Address and Phone Number
Customers are responsible for providing a complete and accurate delivery address, email address, and telephone number.
A valid telephone number may be required by the carrier or customs authority. We cannot guarantee delivery to PO boxes, APO addresses, or FPO addresses.
If you need to change the shipping address, contact service@kalmixtech.com before the order is fulfilled. We cannot guarantee that an address can be changed after shipment.
Customs, Duties, and Taxes
Kalmix ships eligible orders on a Delivered Duty Paid (DDP) basis. Standard shipping, applicable import duties, import taxes, brokerage charges, and customs-clearance charges required for delivery are included in the order price.
Kalmix is responsible for the applicable import duties and taxes for eligible orders and will not ask the customer to pay separate customs, duty, or tax charges at checkout or on delivery.
Customers must still provide accurate recipient and delivery information and cooperate with reasonable carrier or customs requests needed to complete delivery.
Kalmix is not responsible for customs delays caused by destination-country procedures or missing information requested from the recipient.
Lost, Damaged, or Delayed Shipments
Kalmix remains responsible for the product until confirmed delivery to the address provided with the order.
If tracking shows that a shipment is lost, materially delayed, or delivered but you cannot locate it, contact service@kalmixtech.com promptly. We will work with the carrier to investigate and provide an appropriate resolution.
If a package arrives visibly damaged, retain the packaging and contact us with your order number, photographs of the package, and photographs or video of the product.
Order Cancellation
You may request cancellation before the order has been fulfilled. Once an order has been transferred to the carrier, cancellation might no longer be possible and the Return and Refund Policy will apply after delivery.
Contact
Kalmix
Operated by Shanghai IOTARS Co., Ltd.
Email: service@kalmixtech.com
Phone: +86 139-1839-5490